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The following is a sample of the
Usability and Human Factors work KOHL has performed. A large part of
our work is performed directly on customers’ premises, with customer marketing
and systems design groups, and for this and other reasons, is not available for
this type of exhibit.
KOHL has been providing world-class
consulting to leading corporations in the US, Europe and Latin America since
1984. We have a long and excellent reputation throughout the employee and
customer communities we serve.
The example categories are:
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Our Usability Staff includes PhDs in Cognitive or Experimental Psychology and others with
advanced degrees and experience in the field. We have in-depth backgrounds in Cognitive Science,
Human Factors, Ergonomics, Industrial Design, Internet Systems and products, Information and
Telecommunications Systems, and Systems Analysis.
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KOHL clients include: AT&T, Alcatel, Avaya, AT&T Bell Laboratories, Telcordia (formally Bellcore),
CIENA, Fujitzu, GTE, KPN - Netherlands, Lehman Brothers, Lucent Technologies, Lumeta, Merrill Lynch,
Next Level Communications, Nokia, Nortel, Pacific Telesis, Puerto Rico Telephone Company, Rare Medium,
McKinsey & Company, SBC, Scientific Atlanta, Sprint, Telecom Italia, Telcordia, Tyco, Verizon, Unisys.
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Our applications areas include Web-based systems, office systems; internal and external
financial/investment information systems; operations support systems such as customer care and
billing systems, telecommunications network elements and operations centers and systems;
personal communications, home media, and information systems; and advanced consumer and business
electronics systems.
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We tailor the Human Interface attributes of systems and products to be compatible with the
User personnel's knowledge base, physical and mental skills and capacities;
this enhances customer-user acceptance, increases market potential, speeds the acquisition of operations proficiency, maximizes safety,
and minimizes training requirements and system downtime due to Human Error.
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In new product development our Usability professionals contribute to the specification
of the feature-functions, and User interface architecture and improve a variety of product
attributes including usability, manufacturability, installability, and maintainability. We develop simulations and mock-ups, perform usability testing, and develop documentation
and training optimized for compatibility with User learning characteristics and capabilities.
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